Shipping

Information about our delivery/shipping policy and costs.

Shipping & Delivery Costs

What shipping methods do you use?

We dispatch orders using standard Royal Mail letter post for UK domestic orders, and Royal Mail Airmail for overseas orders. We also use couriers for larger orders, both for domestic and overseas orders.

How much does shipping cost?

We have three scales of shipping charge based on region (UK domestic, Europe and Rest of the World). Domestic deliveries are sent First Class. International shipping is charged at Royal Mail's Airmail Small Packet rates and is based on the weight of the order.

For larger and bulkier orders we use budget couriers wherever possible. Typically in the UK this cost between £5 and £10 depending on how fast you need your order delivered (3-4 days / 48hrs / next day). Overseas orders by courier typically take about 2-4 days, depending on country.

Courier rates on overseas orders vary considerably depending on location. For example, to most European destinations we can send up to 25kg for £15. However to destinations outside Europe, the cost is significantly higher. You may need to contact us for a courier quote if you are placing a large order from outside the UK and EU to discuss the best option.

Delivery/Shipping cost is calculated individually for each order and shown on the basket before you checkout and pay. We add no handling charge for packaging, and don't charge flat fees. What it costs us from the carrier to send your order, is all it costs you.

What if I'm not in to take delivery?

For domestic orders (customers within the UK) we can arrange to have bulky orders delivered to a local collection point near your home. This is usually a post office or convenience store. We can arrange the nearest one most convenient for you at the time of ordering.

How long does shipping take?

We usually dispatch most orders the same day and delivery is usually next day for delivery addresses within the UK (if your order is placed on a weekday before 2pm).

Shipping to Europe typically takes 3-7 days, and 7-10 days for the rest of the world. Please note these times are estimates provided by Royal Mail. Actual delivery times can often be longer to some customer destinations than stated due to other factors such as Customs inspections and local mail delivery handling time.

Do you provide order tracking?

Unfortunately we cannot offer tracked shipping services overseas by default due to the high cost. Most of our orders are low value, and tracked Airmail often costs more than the value of the goods. Therefore it is not economical to use tracked Airmail However, all our orders are insured against loss or damage regardless.

Overseas customers placing larger orders or willing to pay the higher cost of tracked Airmail can selected Priority Airmail or International Signed For, which does provide tracking.

Do you ship to my country?

We can ship to any country in the world, and regularly ship to over 200 countries.

 

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